[PolyPal] Privacy Policy

This Privacy Policy (hereinafter referred to as "this Policy") describes the handling of user information transmitted in the services provided in the smartphone app "PolyPal" (hereinafter referred to as "this Service") by Nagao Factory (hereinafter referred to as "our company").
Please confirm and understand the contents of this Privacy Policy before using this Service.
Article 1 (Personal Information)
"Personal Information" refers to "personal information" as defined in the Personal Information Protection Law. It is information about a living individual that includes the name, date of birth, address, telephone number, contact information, and other descriptions contained in the information that can identify a specific individual, as well as data related to appearance, fingerprints, and voice prints, and health insurance card insurer numbers and other information that can identify a specific individual from that information alone (personal identification information).
Article 2 (Method of Collecting Personal Information)
Our company may ask for your phone number and email address when you register to use the service.
Article 3 (Purpose of Collecting and Using Personal Information)
The purposes for which our company collects and uses personal information are as follows:
  • To provide and operate our services
  • To respond to inquiries from users
For necessary contact such as maintenance and important announcements
  • To identify users who have violated the terms of use or who are trying to use the service for fraudulent or unfair purposes, and to refuse their use
  • To allow users to view, change, delete their registration information, and to view their usage status
  • To charge users for paid services
For purposes related to the above usage purposes
Article 4 (Change of Purpose of Use)
Our company will change the purpose of use of personal information only when it is reasonably deemed to have relevance with the purpose before the change.
In the case of changing the purpose of use, the user will be notified of the purpose after the change by a method prescribed by our company, or it will be published on this website.
Article 5 (Provision of Personal Information to Third Parties)
Our company will not provide personal information to third parties without the prior consent of the user, except in the following cases. However, this excludes cases permitted by the Personal Information Protection Law and other laws.
  • When it is necessary to protect the life, body, or property of a person, and it is difficult to obtain the consent of the person
  • When it is particularly necessary for the improvement of public health or the promotion of sound child development, and it is difficult to obtain the consent of the person
  • When it is necessary to cooperate with a national agency or local public entity or a person entrusted by them in performing the affairs prescribed by laws and regulations, and obtaining the consent of the person is likely to hinder the performance of the affairs
  • When the following matters have been announced or made public in advance, and our company has notified the Personal Information Protection Commission
- Including the provision to third parties in the purpose of use
- Items of data provided to third parties
- Means or methods of providing to third parties
- To stop providing personal information to third parties in response to a request from the person
- How to accept the request of the person
  • Notwithstanding the provisions of the preceding paragraph, in the following cases, the provider of the information shall not be regarded as a third party.
- When our company outsources the handling of personal information in whole or in part within the scope necessary to achieve the purpose of use
- When personal information is provided due to the succession of business due to merger or other reasons
- When personal information is to be shared with a specific person, and that fact, the items of personal information to be shared, the scope of the person sharing the personal information, the purpose of use by the user, and the name or title of the person responsible for the management of the personal information, have been notified to the person in advance or placed in a state where the person can easily know
Article 6 (Disclosure of Personal Information)
When a person requests the disclosure of personal information, we will disclose it to the person without delay. However, we may not disclose all or part of it if the disclosure falls under any of the following, and if we decide not to disclose it, we will notify the person to that effect without delay. Please note that we will charge a fee of 1,000 yen per disclosure.
  • If it is likely to harm the life, body, property, or other rights and interests of the person or a third party
  • If it is likely to significantly interfere with the proper operation of our business
  • If it will violate other laws and regulations
Notwithstanding the provisions of the preceding paragraph, we will not disclose information other than personal information, such as history information and characteristic information, as a rule.
Article 7 (Suspension of Use of Personal Information, etc.)
If we receive a request from a person to stop using or delete their personal information because it is being handled beyond the scope of the purpose of use, or because it was acquired by fraudulent means, we will conduct the necessary investigation without delay.
Based on the results of the investigation in the preceding paragraph, if we determine that it is necessary to comply with the request, we will stop using or delete the personal information without delay.
When we have taken the measures in accordance with the provisions of the preceding paragraph, or when we have decided not to take such measures, we will notify the user without delay.
Notwithstanding the preceding two paragraphs, in cases where it is difficult to take measures such as suspending the use of personal information due to high costs or other reasons, and alternative measures are necessary to protect the rights and interests of the user, we will take such alternative measures.
Article 8 (Changes to the Privacy Policy)
The contents of this policy can be changed without notifying the user.
Except as otherwise specified by us, the changed privacy policy will take effect from the time it is posted on this website.
Article 9 (Inquiries)
For inquiries regarding this policy, please contact us through the following email address.
Email address: polypal@nagaofactory.jp